Qivaroza is an online women’s fashion boutique offering stylish clothing selected for modern everyday wardrobes, elegant casual looks, travel styling, and special moments.

Choose your preferred item, select the size and color, add it to your cart, and complete checkout securely on qivaroza.shop.

Yes. After your order is placed successfully, an order confirmation email will be sent to the email address used during checkout.

Please contact us as soon as possible if you need to change or cancel your order. Once an order has been processed, packed, or shipped, changes or cancellations may no longer be possible.

Available payment methods may vary depending on your location and checkout settings. Common payment options may include credit cards, debit cards, Visa, Mastercard, American Express, and express checkout options where available.

Yes. Payments are processed through Shopify’s secure checkout system and available payment providers shown at checkout. Qivaroza does not directly store your full credit card or debit card details.

Prices on qivaroza.shop are displayed in British Pound Sterling (GBP), unless otherwise shown at checkout. Your bank or payment provider may apply currency conversion fees depending on your location.

Orders are usually processed within 1–3 business days after payment confirmation. Processing time does not include weekends, public holidays, or shipping transit time.

Delivery time depends on your location, shipping method, customs clearance, local courier conditions, public holidays, and order volume. Estimated delivery details are provided in our Shipping Policy.

Once your order has shipped, tracking information may be sent to you by email. Please allow 24–72 hours for tracking details to update after the package has been handed over to the carrier.

International orders may be subject to customs duties, VAT, import taxes, GST, handling fees, or other local charges. These fees are the customer’s responsibility unless they are clearly collected at checkout.

Please check the size chart and product measurements before ordering. We recommend comparing the listed measurements with a similar item you already own for the best fit.

Return and exchange requests are handled according to our Returns & Exchanges Policy. Items should be unused, unworn, unwashed, and returned in their original condition where applicable. Please contact us before sending any item back.

Please contact us as soon as possible with your order number, a clear description of the issue, and photos of the item and packaging. Our support team will review your case and help with the next steps.

After your returned item is received and inspected, approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears on your statement.

You can contact us by email at kaaaaaaren@qivaroza.shop . Please include your order number if your question is related to an existing order.